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Privacy Policy

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Privacy Policy

At The Nature’s Trail, we are committed to protecting your privacy and ensuring the security of your personal information.

1. Data Protection

  • Your data is encrypted and securely stored.
  • Access is limited to authorized personnel only.

2. Transparency

We provide clear information on how your personal data is collected, used, and shared.

3. Your Control

You can manage your privacy preferences at any time.

4. No Sharing

We do not sell your personal information to third parties.

1. Information We Collect

Personal Information:
When you book a tour or use our services, we may collect:

  • Name, email address, and phone number
  • Billing and payment information
  • Emergency contact details
  • Dietary restrictions and accessibility needs
  • Age and group composition for tour planning

Automatically Collected Information:

  • IP address and browser information
  • Device type and operating system
  • Pages visited and time spent on our website
  • Referral source and search terms

2. How We Use Your Information

We use your personal information to:

  • Process Bookings: Confirm reservations, process payments, and provide tour services
  • Communication: Send booking confirmations, updates, and important tour information
  • Customer Service: Respond to inquiries and provide support
  • Safety: Ensure participant safety and emergency preparedness
  • Marketing: Send promotional offers and newsletters (with your consent)
  • Improvement: Analyze usage patterns to improve our services
  • Legal Compliance: Meet legal and regulatory requirements

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your data in the following circumstances:

Service Providers:
With trusted third-party providers who help operate our business, such as payment processors, booking platforms, and email services.

Legal Requirements:
When required by law, court order, government request, or to protect our rights and safety.

Business Transfers:
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We use appropriate security measures to protect your personal information:

  • SSL encryption for data transmission
  • Secure servers and databases
  • Regular security audits and updates
  • Limited access to personal information on a need-to-know basis
  • Employee training on data protection practices

Note: No method of transmission or storage is 100% secure. While we strive to protect your information, absolute security cannot be guaranteed.

5. Cookies and Tracking Technologies

We use cookies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage
  • Provide personalized content and advertisements
  • Improve website functionality and user experience

You can manage or disable cookies via your browser, but this may affect website functionality.

6. Your Rights and Choices

You have the following rights regarding your personal data:

  • Access: Request a copy of your data
  • Correction: Correct inaccurate or incomplete information
  • Deletion: Request deletion (subject to legal obligations)
  • Portability: Transfer your data to another provider
  • Opt-out: Unsubscribe from marketing communications
  • Restriction: Limit processing under certain circumstances

To exercise these rights, contact us using the details below.

7. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Booking information is typically retained for 7 years for tax and legal purposes.

8. International Data Transfers

Your data may be transferred to and processed in countries other than your residence. We ensure compliance with applicable data protection laws and implement safeguards to protect your information.

9. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children under 13. If we discover that such data has been collected, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be notified via our website, and the “Last Updated” date will reflect the update. Continued use of our services indicates acceptance of the updated policy.

11. Contact Us

For questions about this Privacy Policy or our data practices, contact us:

Email: info@thenaturestrail.com
Phone: +64 2040685577
Address: 4/10 Lindsay Street, Saint Albans, Christchurch- 8014, New Zealand

We will respond to your inquiry within 30 days of receipt.

The Nature's Trail